Sepilok Forest Edge Resort commitment to you, our Guest, as we navigate through the Coronavirus (COVID-19)

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Sepilok Forest Edge Resort is closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s (WHO) information regarding the novel coronavirus (COVID-19) cases and is following guidelines from these agencies and the local health department.

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Our Commitment to Cleanliness

Sepilok Forest Edge Resort is committed toward ensuring that both hygiene and cleanliness standards are taken seriously.  In light of the recent COVID-19 situation, we are taking additional steps to ensure the safety of our guests and associates. These steps include additions to our normal daily hygiene and cleanliness standards, as well as our standard practices.

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Employee Health, Safety and Awareness 

We are supporting our employees through proper hygiene and cleaning standards, with specific emphasis on:

• Hand Hygiene - Frequent handwashing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act to preserve their health and that of our guests. Hand sanitizing stations are strategically placed in various areas of the resort

• Face mask -  All employees must wear face mask at all times

• Avoid handshake - Only Namaste

• Ongoing Training - Informing team members about how the virus can spread and exercising vigilance in their day to day practices.

• Real-Time Information -  As we continually monitor new information from the CDC and WHO websites, we are ensuring that our team takes any appropriate action necessary.

Cleaning Products and Protocols

Our resort uses effective standard operating procedures against viruses in each function area, including:

• Guest Rooms -  Our resort uses cleaning and disinfecting protocols to sanitize rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items. Highly used, in-room items must be wiped down with a sanitizer solution; including, but not limited to:  door handles, both sides of guestroom door, bathroom door, balcony door, telephones, remotes, light switches, A/C control and drawer handles. During this sensitive times, housekeeping service will be suspended.

• Public Spaces - Our resort increased the frequency of cleaning and disinfecting in public spaces; with a focus on the front desk counter, elevators, elevator buttons, door handles, public bathrooms and room keys. Motion-activated hand sanitizer stations are placed at the front desk, entrance to our restaurant and Longhouse. 

• Back of House - In the spaces where associates work “behind the scenes”, we are increasing the frequency of cleaning and focusing on high-touch areas such as: associate entrances, kitchen, hallways, storage areas and staff offices.

Public Facilities

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There is a chance that swimming pool will remain closed this season, as it is difficult to guarantee the social distancing rules are maintained in a pool. However,  we have added more sun lounging areas which can be sectioned for relaxing and sunbathing purpose.